{"id":27137,"date":"2025-07-23T18:19:13","date_gmt":"2025-07-23T16:19:13","guid":{"rendered":"https:\/\/www.mybits.de\/new-case-study-ai-supported-optimization-of-it-support\/"},"modified":"2025-07-31T09:58:33","modified_gmt":"2025-07-31T07:58:33","slug":"new-case-study-ai-supported-optimization-of-it-support","status":"publish","type":"post","link":"https:\/\/www.mybits.de\/en\/new-case-study-ai-supported-optimization-of-it-support\/","title":{"rendered":"New case study: AI-supported optimization of IT support<\/b>"},"content":{"rendered":"

New case study: AI-supported optimization of IT support<\/h1><\/div>
\"it<\/span><\/div>

July 2025<\/h4>\n

BITS has implemented an intelligent solution for the automation of IT support processes in an exciting project for an e-commerce company. The aim was to significantly increase efficiency in first-level support, shorten response times and at the same time ensure information security when using internal data sources. <\/p>\n

The core of the solution is the seamless integration of Zendesk with the mybits.ai AI platform. This analyzes incoming requests, generates context-based response suggestions and supports support staff in their daily processing – always with source information and sensitivity checks. <\/p>\n

Click here for the case study<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Automated IT support that works efficiently and securely – thanks to AI and intelligent data linking.<\/p>\n","protected":false},"author":3,"featured_media":27038,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[510],"tags":[],"professional_classification":[],"project_role":[],"business_classification":[],"class_list":["post-27137","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-homepage-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/posts\/27137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/comments?post=27137"}],"version-history":[{"count":0,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/posts\/27137\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/media\/27038"}],"wp:attachment":[{"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/media?parent=27137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/categories?post=27137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/tags?post=27137"},{"taxonomy":"professional_classification","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/professional_classification?post=27137"},{"taxonomy":"project_role","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/project_role?post=27137"},{"taxonomy":"business_classification","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/business_classification?post=27137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}