{"id":18840,"date":"2024-07-31T15:44:08","date_gmt":"2024-07-31T13:44:08","guid":{"rendered":"https:\/\/www.mybits.de\/centralization-and-standardization-of-applications-in-group-companies\/"},"modified":"2025-03-18T16:06:12","modified_gmt":"2025-03-18T15:06:12","slug":"centralization-and-standardization-of-applications-in-group-companies","status":"publish","type":"post","link":"https:\/\/www.mybits.de\/en\/centralization-and-standardization-of-applications-in-group-companies\/","title":{"rendered":"<b>Centralization and standardization of applications in Group companies at different locations<\/b>"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom:0px;--awb-bg-color:rgba(255,255,255,0);--awb-bg-color-hover:rgba(255,255,255,0);--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><h1>Centralization and standardization of applications in Group companies at different locations<\/h1>\n<\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><p>The aim of this project was to centralize and standardize the IT infrastructure of several Group companies and their services, applications and (web) applications. The various locations and their specific applications were analysed in order to create a harmonized IT landscape. In the project, the effects of the individual applications from the IT architecture program and enterprise architecture management of the individual Group companies and different locations had to be understood in order to be able to define them subsequently. The final step of the project is the migration to the central data center based on the analysis results.<\/p>\n<\/div><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:3 \/ 1;--awb-object-position:25% 52%;--awb-margin-top:20px;--awb-margin-bottom:40px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none has-aspect-ratio\"><img decoding=\"async\" width=\"1024\" height=\"585\" alt=\"standardization of application it landscapes title\" title=\"standardization of application it landscapes title\" src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/standardisierung-von-applikations-it-landschaften-titel.webp\" data-orig-src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/standardisierung-von-applikations-it-landschaften-titel.webp\" class=\"lazyload img-responsive wp-image-19039 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27585%27%20viewBox%3D%270%200%201024%20585%27%3E%3Crect%20width%3D%271024%27%20height%3D%27585%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/standardisierung-von-applikations-it-landschaften-titel-200x114.webp 200w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/standardisierung-von-applikations-it-landschaften-titel-400x229.webp 400w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/standardisierung-von-applikations-it-landschaften-titel-600x343.webp 600w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/standardisierung-von-applikations-it-landschaften-titel-800x457.webp 800w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/standardisierung-von-applikations-it-landschaften-titel.webp 1024w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1020px) 100vw, (max-width: 640px) 100vw, 1024px\" \/><\/span><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-1 content-boxes-icon-on-side content-left bits-content-boxes-article\" style=\"--awb-backgroundcolor:rgba(249,249,249,0.5);--awb-body-color:#000000;--awb-title-color:#000000;--awb-iconcolor:#ffffff;--awb-hover-accent-color:#ffffff;--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(0,0,0,0);--awb-iconcolor:#009ee3;--awb-content-padding-left:60px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-eye fas circle-no\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:1.5;padding-left:60px;\">Centralized management and monitoring of the IT infrastructure<\/h2><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(0,0,0,0);--awb-iconcolor:#009ee3;--awb-content-padding-left:60px;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-angle-double-down fas circle-no\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:1.5;padding-left:60px;\">Reduction of local support costs<\/h2><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(0,0,0,0);--awb-iconcolor:#009ee3;--awb-content-padding-left:60px;\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-user-shield fas circle-no\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:1.5;padding-left:60px;\">Improved security and data recovery<\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-2 content-boxes-icon-on-side content-left bits-content-boxes-article\" style=\"--awb-backgroundcolor:rgba(249,249,249,0.5);--awb-body-color:#000000;--awb-title-color:#000000;--awb-iconcolor:#ffffff;--awb-hover-accent-color:#ffffff;--awb-circle-hover-accent-color:transparent;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(0,0,0,0);--awb-iconcolor:#009ee3;--awb-content-padding-left:60px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-shipping-fast fas circle-no\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:1.5;padding-left:60px;\">Reduction of hardware requirements through the use of central resources<\/h2><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(0,0,0,0);--awb-iconcolor:#009ee3;--awb-content-padding-left:60px;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-check-circle fas circle-no\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:1.5;padding-left:60px;\">Reduction of CO2 emissions through efficient use of resources<\/h2><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:rgba(0,0,0,0);--awb-iconcolor:#009ee3;--awb-content-padding-left:60px;\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span ><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 40px;line-height:normal;font-size:40px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-euro-sign fas circle-no\"><\/i><\/span><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:24px;--fontSize:24;line-height:1.5;padding-left:60px;\">Cost reduction through software and system harmonization<\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-margin-bottom:30px;\"><h2 style=\"margin: 0px;\">Challenge<\/h2>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-transform:none;\"><p>One of the main challenges in this project was the successful decommissioning of the local systems in the various Group companies, taking into account production-critical applications and systems. These systems had to be migrated to the central data center without affecting ongoing operations.<\/p>\n<p>Planning to ensure system integrity after the migration was of great importance. It must be ensured that the systems continue to function perfectly after the relocation to the central data center and that all processes run smoothly.<\/p>\n<p>The customization of individual applications was also an important aspect. As each Group company had its own special applications and systems, it was necessary to analyze and adapt these individually in order to ensure seamless integration into the central IT infrastructure.<\/p>\n<p>Another significant obstacle was the management of numerous internal and external contacts. Communication and coordination between the various parties involved was crucial to the success of the project.<\/p>\n<p>By tackling these challenges in a targeted manner, the project was successfully planned and the IT infrastructure of the Group companies was effectively centralized and standardized.<\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-size:14px;--awb-iconcolor:#03a9f4;--awb-textcolor:var(--awb-color7);--awb-line-height:23.8px;--awb-icon-width:23.8px;--awb-icon-height:23.8px;--awb-icon-margin:9.8px;--awb-content-margin:33.6px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Successful decommissioning of local systems<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Avoiding data loss during migration<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Ensuring system integrity after the migration<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Dealing with production-critical infrastructures<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-size:14px;--awb-iconcolor:#03a9f4;--awb-textcolor:var(--awb-color7);--awb-line-height:23.8px;--awb-icon-width:23.8px;--awb-icon-height:23.8px;--awb-icon-margin:9.8px;--awb-content-margin:33.6px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Customization of individual applications<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Management of numerous internal and external contacts<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Adherence to tight budgets and schedules<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-margin-bottom:30px;\"><h2 style=\"margin: 0px;\">Conclusion &amp; outlook<\/h2>\n<\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-text-transform:none;\"><p>The project began with a comprehensive analysis of the existing IT infrastructure in the various Group companies. The individual requirements and systems of each company were recorded and evaluated. Particular attention was paid to identifying production-critical systems that could not be affected during the migration.<\/p>\n<p>The migration planning included defining the target infrastructure in the central data center. This involved deciding which systems should be centralized and which should be operated locally. Special measures have been taken to ensure data security and enable a smooth transition.<\/p>\n<p>The project was carried out according to agile principles, which enabled flexible adaptation to changing conditions and quick reactions to new findings. This enabled dynamic and flexible project management. An efficient life cycle process was defined through short development cycles (sprints) and iterative procedures. This method enabled continuous improvements and transparent communication between all those involved.<\/p>\n<p>The centralization of IT systems has reduced administrative and operating costs. The harmonization of systems and applications led to a more efficient use of resources and an improved carbon footprint.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-carousel fusion-image-carousel-auto fusion-image-carousel-1\"><div class=\"awb-carousel awb-swiper awb-swiper-carousel awb-carousel--carousel awb-swiper-dots-position-bottom\" data-layout=\"carousel\" data-autoplay=\"yes\" data-autoplayspeed=\"4500\" data-autoplaypause=\"no\" data-columns=\"3\" data-columnsmedium=\"1\" data-columnssmall=\"1\" data-itemmargin=\"20\" data-itemwidth=\"180\" data-touchscroll=\"drag\" data-freemode=\"no\" data-imagesize=\"auto\" data-scrollitems=\"0\" data-centeredslides=\"no\" data-rotationangle=\"50\" data-depth=\"100\" data-speed=\"500\" data-shadow=\"no\" data-pagination=\"bullets\" style=\"--awb-columns:3;--awb-column-spacing:20px;\"><div class=\"swiper-wrapper awb-image-carousel-wrapper fusion-flex-align-items-center\"><div class=\"swiper-slide\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"2560\" height=\"2048\" src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/AdobeStock_733972562-scaled.jpeg\" class=\"attachment-full size-full lazyload\" alt=\"AdobeStock 733972562\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272560%27%20height%3D%272048%27%20viewBox%3D%270%200%202560%202048%27%3E%3Crect%20width%3D%272560%27%20height%3D%272048%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/AdobeStock_733972562-scaled.jpeg\" data-srcset=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/AdobeStock_733972562-200x160.jpeg 200w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/AdobeStock_733972562-400x320.jpeg 400w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/AdobeStock_733972562-600x480.jpeg 600w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/AdobeStock_733972562-800x640.jpeg 800w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/AdobeStock_733972562-1200x960.jpeg 1200w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/07\/AdobeStock_733972562-scaled.jpeg 2560w\" data-sizes=\"auto\" \/><\/div><\/div><\/div><div class=\"swiper-slide\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/05\/AdobeStock_410823653-scaled.jpeg\" class=\"attachment-full size-full lazyload\" alt=\"Team of business people during meeting in office\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272560%27%20height%3D%271707%27%20viewBox%3D%270%200%202560%201707%27%3E%3Crect%20width%3D%272560%27%20height%3D%271707%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/05\/AdobeStock_410823653-scaled.jpeg\" data-srcset=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/05\/AdobeStock_410823653-200x133.jpeg 200w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/05\/AdobeStock_410823653-400x267.jpeg 400w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/05\/AdobeStock_410823653-600x400.jpeg 600w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/05\/AdobeStock_410823653-800x533.jpeg 800w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/05\/AdobeStock_410823653-1200x800.jpeg 1200w, https:\/\/www.mybits.de\/wp-content\/uploads\/2024\/05\/AdobeStock_410823653-scaled.jpeg 2560w\" data-sizes=\"auto\" \/><\/div><\/div><\/div><\/div><div class=\"awb-swiper-button awb-swiper-button-prev\"><i class=\"awb-icon-angle-left\" aria-hidden=\"true\"><\/i><\/div><div class=\"awb-swiper-button awb-swiper-button-next\"><i class=\"awb-icon-angle-right\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-text-color:#353535;--awb-margin-bottom:20px;\"><h2 style=\"margin: 0px;\">Project roles at a glance<\/h2>\n<\/div><div class=\"fusion-text fusion-text-8\" style=\"--awb-text-color:#353535;\"><p style=\"margin: 0px;\">BITS experts took on the following roles in this project.<\/p>\n<\/div><\/div><\/div>\n<div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-size:14px;--awb-iconcolor:#03a9f4;--awb-textcolor:var(--awb-color7);--awb-line-height:23.8px;--awb-icon-width:23.8px;--awb-icon-height:23.8px;--awb-icon-margin:9.8px;--awb-content-margin:33.6px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>IT Project Management<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>IT-Consulting\/Consulting<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>IT Quality Assurance<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-play fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Move Management<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-size:14px;--awb-iconcolor:#03a9f4;--awb-textcolor:var(--awb-color7);--awb-line-height:23.8px;--awb-icon-width:23.8px;--awb-icon-height:23.8px;--awb-icon-margin:9.8px;--awb-content-margin:33.6px;\" class=\"fusion-checklist fusion-checklist-4 fusion-checklist-default type-icons\"><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-text-color:#353535;--awb-margin-bottom:20px;\"><h2 style=\"margin-top: 0px;\">Tools &amp; Technologies<\/h2>\n<\/div><div class=\"fusion-text fusion-text-10 fusion-text-no-margin\" style=\"--awb-text-color:#353535;--awb-margin-bottom:20px;\"><p style=\"margin: 0px;\">The following tools and technologies were used in this project.<\/p>\n<\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-text-transform:none;\"><div class=\"widget widget_tag_cloud\"><div class=\"tagcloud\"><a href=\"https:\/\/www.mybits.de\/en\/tag\/cloud-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-101 tag-link-position-1\" aria-label=\"Cloud\">Cloud<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/firewalls-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-102 tag-link-position-2\" aria-label=\"Firewalls\">Firewalls<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/linux-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-103 tag-link-position-3\" aria-label=\"Linux\">Linux<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/microsoft-teams-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-104 tag-link-position-4\" aria-label=\"Microsoft Teams\">Microsoft Teams<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/ms-office-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-105 tag-link-position-5\" aria-label=\"MS Office\">MS Office<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/secure-access-service-edge-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-106 tag-link-position-6\" aria-label=\"Secure Access Service Edge\">Secure Access Service Edge<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/servicenow-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-107 tag-link-position-7\" aria-label=\"ServiceNow\">ServiceNow<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/sharepoint-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-108 tag-link-position-8\" aria-label=\"Sharepoint\">Sharepoint<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/webserver-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-109 tag-link-position-9\" aria-label=\"WebServer\">WebServer<\/a><a href=\"https:\/\/www.mybits.de\/en\/tag\/windows-server-en\/\" style=\"margin-right: 5px;\" class=\"tag-cloud-link tag-link-110 tag-link-position-10\" aria-label=\"Windows Server\">Windows Server<\/a><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:28;line-height:1.5;\"><p style=\"text-align: center;\">CONTACT<\/p><\/h2><\/div><div class=\"fusion-separator\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:0px;margin-bottom:30px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#009ee3;border-color:#009EE3;border-top-width:2px;\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12\"><h3>Would you like to find out more?<\/h3>\n<p>Are you interested in finding out more about the possibilities of process automation in your company? Would you like to see similar improvements in your operations? Contact us for a detailed consultation and find out how we can help your company achieve significant efficiency gains.<\/p>\n<p>Send us an e-mail directly to <a href=\"mailto:customercare@mybits.de\">customercare@mybits.de<\/a> &#8211; we look forward to working with you to shape the future of your IT landscape!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\"><p>You can also make an appointment directly in our calendar.<\/p>\n<\/div><!-- Start of Meetings Embed Script -->\n<div class=\"meetings-iframe-container\" data-src=\"https:\/\/meetings-eu1.hubspot.com\/customer-care-team?embed=true\"><\/div>\n<script type=\"text\/javascript\" src=\"https:\/\/static.hsappstatic.net\/MeetingsEmbed\/ex\/MeetingsEmbedCode.js\"><\/script>\n<!-- End of Meetings Embed Script -->\n\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-14 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-margin-top:20px;--awb-margin-bottom:20px;\"><h3 style=\"margin: 0;\">More topics<\/h3>\n<\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-1 fusion-blog-archive fusion-blog-layout-grid-wrapper fusion-blog-no\"><style type=\"text\/css\">.fusion-blog-shortcode-1 .fusion-blog-layout-grid .fusion-post-grid{padding:10px;}.fusion-blog-shortcode-1 .fusion-posts-container{margin-left: -10px !important; margin-right:-10px !important;}<\/style><div class=\"fusion-posts-container fusion-posts-container-no fusion-blog-rollover fusion-blog-layout-grid fusion-blog-layout-grid-5 isotope fusion-blog-equal-heights\" data-pages=\"8\" data-grid-col-space=\"20\" style=\"margin: -10px -10px 0;min-height:500px;\"><article id=\"blog-1-post-27134\" class=\"fusion-post-grid post-27134 post type-post status-publish format-standard has-post-thumbnail hentry category-references category-artificial-intelligence category-custom-software category-homepage tag-agile-en tag-api-en tag-artificial-intelligence-ai tag-aws-amazon-web-services tag-azure-ai-services-en tag-cloud-en tag-docker-en tag-gibhub-actions-en tag-github-en tag-interfaces tag-java-en tag-llm-en tag-openai-en tag-retrieval-augmented-generation-rag-en tag-scrum-en tag-spring-boot-en tag-typescript-en tag-web-applications tag-web-development tag-zendesk-en professional_classification-hotellerie-en professional_classification-technologie-en business_classification-mittelstand-en\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:rgba(255,255,255,0);border:1px solid #ebeaea;border-bottom-width:3px;\">\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"border-color:#ebeaea;\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/06\/it-support-mittels-ki-mybits-ai2-1.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"it support via ki mybits ai2\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%271024%27%20viewBox%3D%270%200%201024%201024%27%3E%3Crect%20width%3D%271024%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/06\/it-support-mittels-ki-mybits-ai2-1.png\" data-srcset=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/06\/it-support-mittels-ki-mybits-ai2-1-200x200.png 200w, https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/06\/it-support-mittels-ki-mybits-ai2-1-400x400.png 400w, https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/06\/it-support-mittels-ki-mybits-ai2-1-600x600.png 600w, https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/06\/it-support-mittels-ki-mybits-ai2-1-800x800.png 800w, https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/06\/it-support-mittels-ki-mybits-ai2-1.png 1024w\" data-sizes=\"auto\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.mybits.de\/en\/increased-efficiency-in-it-support-through-artificial-intelligence-ai-integration-of-zendesk-and-mybits-ai\/\">Increased efficiency in IT support through artificial intelligence (AI) &#8211; integration of Zendesk and mybits.ai<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.mybits.de\/en\/increased-efficiency-in-it-support-through-artificial-intelligence-ai-integration-of-zendesk-and-mybits-ai\/\" aria-label=\"&lt;b&gt;Increased efficiency in IT support through artificial intelligence (AI) &#8211; integration of Zendesk and mybits.ai&lt;\/b&gt;\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n\t<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 20px 25px;\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.mybits.de\/en\/increased-efficiency-in-it-support-through-artificial-intelligence-ai-integration-of-zendesk-and-mybits-ai\/\"><b>Increased efficiency in IT support through artificial intelligence (AI) &#8211; integration of Zendesk and mybits.ai<\/b><\/a><\/h2><div class=\"fusion-content-sep sep-double sep-solid\"><\/div><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><a class=\"fusion-read-more\" href=\"https:\/\/www.mybits.de\/en\/increased-efficiency-in-it-support-through-artificial-intelligence-ai-integration-of-zendesk-and-mybits-ai\/\" aria-label=\"More on &lt;b&gt;Increased efficiency in IT support through artificial intelligence (AI) &#8211; integration of Zendesk and mybits.ai&lt;\/b&gt;\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-26445\" class=\"fusion-post-grid post-26445 post type-post status-publish format-standard has-post-thumbnail hentry category-references category-custom-software category-infrastructure-and-cloud-services tag-argocd-en tag-aws-amazon-web-services tag-aws-rds-en tag-cdk-en tag-cloud-en tag-cloudwatch-en tag-docker-en tag-eks-en tag-gibhub-actions-en tag-github-en tag-grafana-en tag-iam-en tag-kubernetes-en-2 tag-loki-en tag-pci-dss-en tag-prometheus-en tag-rds-en tag-s3-en tag-speed professional_classification-financial-management professional_classification-it-infrastruktur-en professional_classification-technologie-en business_classification-mittelstand-en\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:rgba(255,255,255,0);border:1px solid #ebeaea;border-bottom-width:3px;\">\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"border-color:#ebeaea;\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"1792\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271792%27%20height%3D%271024%27%20viewBox%3D%270%200%201792%201024%27%3E%3Crect%20width%3D%271792%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"aws amazon web services title\" data-orig-src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/03\/aws_amazon_web_services_title-1-e1742216757427.webp\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.mybits.de\/en\/scalable-and-secure-cloud-infrastructure-with-aws-eks-and-ci-cd-automation\/\">Scalable and secure cloud infrastructure with AWS EKS and CI\/CD automation<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.mybits.de\/en\/scalable-and-secure-cloud-infrastructure-with-aws-eks-and-ci-cd-automation\/\" aria-label=\"&lt;b&gt;Scalable and secure cloud infrastructure with AWS EKS and CI\/CD automation&lt;\/b&gt;\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n\t<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 20px 25px;\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.mybits.de\/en\/scalable-and-secure-cloud-infrastructure-with-aws-eks-and-ci-cd-automation\/\"><b>Scalable and secure cloud infrastructure with AWS EKS and CI\/CD automation<\/b><\/a><\/h2><div class=\"fusion-content-sep sep-double sep-solid\"><\/div><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><a class=\"fusion-read-more\" href=\"https:\/\/www.mybits.de\/en\/scalable-and-secure-cloud-infrastructure-with-aws-eks-and-ci-cd-automation\/\" aria-label=\"More on &lt;b&gt;Scalable and secure cloud infrastructure with AWS EKS and CI\/CD automation&lt;\/b&gt;\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-27210\" class=\"fusion-post-grid post-27210 post type-post status-publish format-standard has-post-thumbnail hentry category-references category-artificial-intelligence category-custom-software tag-agile-en tag-anthropic-en tag-api-en tag-artificial-intelligence-ai tag-audits-en tag-azure-ai-services-en tag-claude-en tag-cloud-en tag-confluence-en tag-deepseek-en tag-docker-en tag-gemini-en tag-gibhub-actions-en tag-github-en tag-governance-en tag-interfaces tag-java-en tag-jira-en tag-llama-en tag-llm-en tag-mistral-en tag-monitoring-en tag-openai-en tag-retrieval-augmented-generation-rag-en tag-scrum-en tag-sharepoint-en tag-spring-boot-en tag-typescript-en tag-web-applications tag-web-development professional_classification-research-development professional_classification-technologie-en business_classification-mittelstand-en\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:rgba(255,255,255,0);border:1px solid #ebeaea;border-bottom-width:3px;\">\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"border-color:#ebeaea;\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271536%27%20height%3D%271024%27%20viewBox%3D%270%200%201536%201024%27%3E%3Crect%20width%3D%271536%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"smart work ki automation title\" data-orig-src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/10\/smart_work_ki_automatisierung_titel-1-e1759859199601.png\" \/><div class=\"fusion-rollover\">\n\t<div 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post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.mybits.de\/en\/smart-work-with-ai-how-intelligent-assistants-are-changing-everyday-working-life\/\"><b>Smart work with AI: How intelligent assistants are changing everyday working life<\/b><\/a><\/h2><div class=\"fusion-content-sep sep-double sep-solid\"><\/div><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><a class=\"fusion-read-more\" href=\"https:\/\/www.mybits.de\/en\/smart-work-with-ai-how-intelligent-assistants-are-changing-everyday-working-life\/\" aria-label=\"More on &lt;b&gt;Smart work with AI: How intelligent assistants are changing everyday working life&lt;\/b&gt;\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-26683\" class=\"fusion-post-grid post-26683 post type-post status-publish format-standard has-post-thumbnail hentry category-references category-benchmark-en category-custom-software category-web-development tag-agile-en tag-angular-en tag-api-en tag-aws-amazon-web-services tag-cloud-en tag-docker-en tag-gibhub-actions-en tag-github-en tag-hibernate-en tag-interfaces tag-java-en tag-oracle-database-server tag-responsive-web-en tag-scrum-en tag-spring-boot-en tag-typescript-en tag-web-applications tag-web-development professional_classification-automobilindustrie-en professional_classification-logistik-en business_classification-konzern-en business_classification-mittelstand-en\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:rgba(255,255,255,0);border:1px solid #ebeaea;border-bottom-width:3px;\">\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"border-color:#ebeaea;\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"1792\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271792%27%20height%3D%271024%27%20viewBox%3D%270%200%201792%201024%27%3E%3Crect%20width%3D%271792%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"competitive analysis benchmark cover picture bits\" data-orig-src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/04\/wettbewerbsanalyse_benchmark_titelbild_bits-1-e1743511978794.webp\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.mybits.de\/en\/understanding-competition-comparing-markets-the-smart-benchmark-solution-from-bits\/\">Understanding competition, comparing markets &#8211; the smart benchmark solution from BITS<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.mybits.de\/en\/understanding-competition-comparing-markets-the-smart-benchmark-solution-from-bits\/\" aria-label=\"&lt;b&gt;Understanding competition, comparing markets &#8211; the smart benchmark solution from BITS&lt;\/b&gt;\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n\t<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 20px 25px;\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.mybits.de\/en\/understanding-competition-comparing-markets-the-smart-benchmark-solution-from-bits\/\"><b>Understanding competition, comparing markets &#8211; the smart benchmark solution from BITS<\/b><\/a><\/h2><div class=\"fusion-content-sep sep-double sep-solid\"><\/div><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><a class=\"fusion-read-more\" href=\"https:\/\/www.mybits.de\/en\/understanding-competition-comparing-markets-the-smart-benchmark-solution-from-bits\/\" aria-label=\"More on &lt;b&gt;Understanding competition, comparing markets &#8211; the smart benchmark solution from BITS&lt;\/b&gt;\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-27213\" class=\"fusion-post-grid post-27213 post type-post status-publish format-standard has-post-thumbnail hentry category-references category-artificial-intelligence category-custom-software tag-agile-en tag-api-en tag-artificial-intelligence-ai tag-azure-ai-services-en tag-cloud-en tag-docker-en tag-gibhub-actions-en tag-github-en tag-interfaces tag-jira-en tag-llama-en tag-llm-en tag-monitoring-en tag-openai-en tag-retrieval-augmented-generation-rag-en tag-scrum-en tag-smtp-server-en-2 tag-typescript-en tag-web-applications tag-web-development professional_classification-research-development professional_classification-technologie-en business_classification-mittelstand-en\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:rgba(255,255,255,0);border:1px solid #ebeaea;border-bottom-width:3px;\">\n\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"border-color:#ebeaea;\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"1536\" height=\"1024\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271536%27%20height%3D%271024%27%20viewBox%3D%270%200%201536%201024%27%3E%3Crect%20width%3D%271536%27%20height%3D%271024%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"AI Tender Management Assistant Title\" data-orig-src=\"https:\/\/www.mybits.de\/wp-content\/uploads\/2025\/10\/KI_Assistent_Ausschreibungsmanagement_Title-e1759913635798.png\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.mybits.de\/en\/ai-supported-assistant-for-tender-management\/\">AI-supported assistant for tender management<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.mybits.de\/en\/ai-supported-assistant-for-tender-management\/\" aria-label=\"&lt;b&gt;AI-supported assistant for tender management&lt;\/b&gt;\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n\t<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 20px 25px;\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.mybits.de\/en\/ai-supported-assistant-for-tender-management\/\"><b>AI-supported assistant for tender management<\/b><\/a><\/h2><div class=\"fusion-content-sep sep-double sep-solid\"><\/div><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><a class=\"fusion-read-more\" href=\"https:\/\/www.mybits.de\/en\/ai-supported-assistant-for-tender-management\/\" aria-label=\"More on &lt;b&gt;AI-supported assistant for tender management&lt;\/b&gt;\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this project, BITS centralized and standardized the IT infrastructure of several Group companies at different locations.<br \/>\n[post_intro_infos]<\/p>\n","protected":false},"author":10,"featured_media":19041,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[308,605,463,608,364,406,603,606,604],"tags":[585,586,446,397,447,587,538,477,583,423],"professional_classification":[654,661],"project_role":[],"business_classification":[668],"class_list":["post-18840","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-references","category-collaboration-management","category-homepage","category-infrastructure-and-cloud-services","category-it-consulting-en","category-it-project-management","category-it-strategy","category-process-optimization","category-technology-modernization","tag-cloud-en","tag-firewalls-en","tag-linux-en","tag-microsoft-teams-en","tag-ms-office-en","tag-secure-access-service-edge-en","tag-servicenow-en","tag-sharepoint-en","tag-webserver-en","tag-windows-server-en","professional_classification-automobilindustrie-en","professional_classification-it-infrastruktur-en","business_classification-konzern-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/posts\/18840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/comments?post=18840"}],"version-history":[{"count":0,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/posts\/18840\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/media\/19041"}],"wp:attachment":[{"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/media?parent=18840"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/categories?post=18840"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/tags?post=18840"},{"taxonomy":"professional_classification","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/professional_classification?post=18840"},{"taxonomy":"project_role","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/project_role?post=18840"},{"taxonomy":"business_classification","embeddable":true,"href":"https:\/\/www.mybits.de\/en\/wp-json\/wp\/v2\/business_classification?post=18840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}